Behavioral Skills: Connecting the dots from knowledge to action – Client story
Many large and mature organizations with an organized HR function, usually go through an intense process of crafting the behavioral competencies that they want all the employees to demonstrate at large. Sometimes, these are called leadership behaviors, success factors, or culture pillars. These are the factors that are highly valued […]
The Human element in customer centricity
Customer centricity took centre stage in January with a couple of interesting projects for 2 completely different industries. Putting the customer at the centre of all action should be a no-brainer for any organization in any business, and yet, every day we are all subjected to mediocre customer experiences. This […]