Author: admin

Many large and mature organizations with an organized HR function, usually go through an intense process of crafting the behavioral competencies that they want all the employees to demonstrate at large. Sometimes, these are called leadership behaviors, success factors, or…

Customer centricity took centre stage in January with a couple of interesting projects for 2 completely different industries. Putting the customer at the centre of all action should be a no-brainer for any organization in any business, and yet, every…

Have you encountered that person in your college class or in your team who seemed to you to be the ‘gifted’ type? This could be sports, music academics, presentations, sales, and so on. So much so that you always assumed…

I was having a conversation with one of my colleagues who had just returned from conducting our signature Jumpstart Program (Campus to Corporate transition module) and she mentioned something that stuck with me. After the program, the individual, an engineer…

Empathy is the ability to put yourself in someone else’s shoes and truly identify with what they are feeling, experiencing or where they’re coming from. Being empathetic is not enough if it doesn’t reflect it in the way you communicate…

“One ring to rule them all, one ring to find them”, is a quote from one of my all-time favourite movies, Lord of the Rings, that I find very relevant as an analogy for empathy. EMPATHY needs to be every…