The Human element in customer centricity

The Human element in customer centricity

Customer centricity took centre stage in January with a couple of interesting projects for 2 completely different industries. Putting the customer at the centre of all action should be a no-brainer for any organization in any business, and yet, every…

 Growth Mindset

Growth Mindset

Have you encountered that person in your college class or in your team who seemed to you to be the ‘gifted’ type? This could be sports, music academics, presentations, sales, and so on. So much so that you always assumed…